Lowe's Home Improvement

Mercedes MacFarlane a month ago

I have been doing business with Lowe's for the last 6 years since I moved to North Carolina I spend roughly $80,000 a year and yet I can't seem to get a delivery to go correctly. Ever since Lowe's took over a third party delivery service I have had more failed deliveries than I can count. I recently changed Lowe's stores from the Skibo road to the Raeford road in Fayetteville hoping that would change things however it did not. During my time working with Skibo road I had more failed deliveries than I can count. Last order was a delivery of 16 ft special order East Coast trim. Valued at just over $5,000. The first delivery came moldy the second delivery came but was driven over while sitting in the parking lot at Lowe's and even though the delivery driver said that I would not accept this order, the manager still placed it on the truck in hopes I would take it. The third delivery for this trim came and it was broken completely down the middle because someone failed to support it properly during the forklift transport. Again the delivery driver showed them the damage before leaving the store and was told take it anyways. I refuse that order as well. On the 4th and final delivery whic

Billy W. 2 months ago

Today was the worst experience I have ever had going into Lowe’s. I made a purchase on a zero turn Ariens EDGE 52-in 21.5 -HP V-twin Gas Zero-turn riding lawn mower. Last week on Thursday and was told the mower couldn’t be delivered until Tuesday of the following week which I was fine with. Then they canceled my order changed the store location of where I was getting the delivery from. I called and got told this on the phone. When I went into the store to purchase the mower cash. Warren and 2 other associate as of Sunday July 26th at 1 pm I was told that they could not help me exchange and I also was told they could not give me a refund and proceed to ignore my concerns the manager pushed off the exchange to an associate as they proceeded to tell me I had to go to the hope mills location and they could not help me. So I went to hope mills and was told that skibo road location was the one who sourced the mower. Upon arrival the mower had issues from the start. It would not even crank when it arrived also it was not fully assembled which I had asked for them to have done before arrive I even paid extra for that. The two people that delivered told my dad that the mower wouldn’t start

Ci San 2 months ago

The one thing I love about this store, is the extra knowledgeable help I received from one of the employees. Steve went above and beyond and took the time out to assist me in putting some items together as an improvisation for the products I needed for my project. I would’ve had to pay a professional a lot of money to get the kid of help I received from Steve, so I am forever grateful for his assistance and knowledge/expertise on the items I needed. THANK YOU!!

Zora Arkus Duntov 2 months ago

Straight up bait and switch. Came to buy a stove but left angry. The item number on both placards match and would indicate this stove is now on sale for $699. In reality, you're nearly at $1000 out the door with NO MILITARY DISCOUNT. DO BETTER, LOWES.

william evans 5 months ago

I want to start by saying I forgot the gentleman's name, which I knew I would. That's why I snapped this picture so he could be recognized. I watched the awesome employee help myself and another customer with a smile on his face, making small talk with the customers and being very knowledgeable about his craft. He was doing all this even though he was supposed to be clocking out. I know some would say "he is just doing his job," but in this day and age, we all know good customer service has declined. So I salute this gentleman! LOWES, RECOGNIZE THIS EMPLOYEE!